Contact Us
We'd love to hear from you!
Whether you have a question about basketball shoes, need help using our comparison tools, want to suggest a product for review, or have feedback about our website, we're here to help. Fill out the form below and we'll get back to you as soon as possible.
Get in Touch
We aim to respond to all enquiries within 24-48 hours during business days. For urgent matters, please include "URGENT" in your subject line.
What We Can Help With
- Product Questions: Need advice on which basketball shoes are right for you? We're happy to provide personalised recommendations.
- Technical Issues: Having trouble with our shoe finder quiz or comparison tool? Let us know and we'll fix it.
- Content Suggestions: Know of a shoe we should review or a topic we should cover? We value your input.
- Partnership Enquiries: Interested in working with us? We're open to collaborations with brands, retailers, and content creators.
- Feedback: Have ideas on how we can improve? We're always looking to make our site better for Australian basketball players.
Other Ways to Reach Us
For general enquiries: hello@basketball-shoes.com.au
For partnership opportunities: partnerships@basketball-shoes.com.au
For privacy concerns: privacy@basketball-shoes.com.au
Response Times
We typically respond to enquiries within:
- General Questions: 24-48 hours
- Technical Issues: 24 hours
- Partnership Enquiries: 3-5 business days
Frequently Asked Questions
Do you sell basketball shoes directly?
No, we are an informational and comparison website. All purchases are made through our retail partners, primarily Amazon Australia. We help you find and compare the best options, then link you to trusted retailers to complete your purchase.
How do you choose which shoes to feature?
We select basketball shoes based on popularity, availability in Australia, customer reviews, and overall value. We aim to feature a diverse range of options across different price points and brands to help all types of players.
Are your reviews unbiased?
Yes, we strive to provide honest and unbiased information. While we do earn commissions through affiliate links, our recommendations are based on genuine product quality, features, and value. We clearly disclose our affiliate relationships in accordance with Australian consumer law.
Can you recommend shoes for my specific needs?
We'd be happy to help. Try our Shoe Finder Quiz for instant personalised recommendations, or contact us with details about your playing style, position, foot type, and budget, and we'll provide tailored suggestions.